MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Haluatteko tutustua Dynamics 365 -tuoteperheeseen tai kenties kaipaatte valmennusta sertifiointitestiin?
Tällä kurssilla pääset tutustumaan Dynamics 365 Customer Engagement-sovelluksiin: Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service ja Dynamics 365 Project Operations (CRM).
Toteutus: Online
Kesto: 1 päivä
Aloituspäivämäärät: 1.6.2023
,
09:00–16:00
4.10.2023
,
09:00–16:00
20.12.2023
09:00–16:00
Materiaali: Microsoftin englanninkielinen materiaali (MOC)
KenelleKurssi on tarkoitettu henkilöille, jotka haluavat saada lisäymmärrystä Microsoft Dynamics 365 Customer Engagement –sovelluksista.
Perusymmärrys IT:stä ja liiketoimintasovelluksista.
Module 01: Learn the Fundamentals of Dynamics 365 Marketing
- Get introduced to the Dynamics 365 customer engagement apps
- Explore Dynamics 365 Marketing
- Describe Dynamics 365 Marketing capabilities
- Review Additional Marketing Apps
Module 02: Learn the Fundamentals of Dynamics 365 Sales
- Examine Dynamics 365 Sales
- Manage the sales lifecycle with Dynamics 365 Sales
- Review additional sales apps
Module 03: Learn the Fundamentals of Dynamics 365 Customer Service
- Explore Dynamics 365 Customer Service
- Describe Dynamics Customer Service components
- Review other customer service apps
Module 04: Learn the Fundamentals of Dynamics 365 Field Service
- Examine Dynamics Field Service
- Generate Work Orders in Dynamics 365 Field Service
- Describe the scheduling capabilities of Dynamics 365 Field Service
- Examine the inventory management capabilities of Dynamics 365 Field Service
- Review the asset management capabilities of Dynamics 365 Field Service
Module 05: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
- Examine Dynamics 365 Project Operations
- Describe the sales capabilities of Dynamics 365 Project Operations
- Plan projects with Dynamics 365 Project Operations
- Review the resource utilization capabilities of Dynamics 365 Project Operations
