MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Kurssi on tarkoitettu henkilöille, jotka haluavat saada lisäymmärrystä Microsoft Dynamics 365 Customer Engagement –sovelluksista.  

Kurssi valmentaa sertifiointitestiin Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) 

Perusymmärrys IT:stä ja liiketoimintasovelluksista.

Module 01: Learn the Fundamentals of Dynamics 365 Marketing

• Get introduced to the Dynamics 365 customer engagement apps 
• Explore Dynamics 365 Marketing 
• Describe Dynamics 365 Marketing capabilities 
• Review Additional Marketing Apps 

Module 02: Learn the Fundamentals of Dynamics 365 Sales 

• Examine Dynamics 365 Sales 
• Manage the sales lifecycle with Dynamics 365 Sales 
• Review additional sales apps 

Module 03: Learn the Fundamentals of Dynamics 365 Customer Service 

• Explore Dynamics 365 Customer Service 
• Describe Dynamics Customer Service components 
• Review other customer service apps 

Module 04: Learn the Fundamentals of Dynamics 365 Field Service 

• Examine Dynamics Field Service 
• Generate Work Orders in Dynamics 365 Field Service 
• Describe the scheduling capabilities of Dynamics 365 Field Service 
• Examine the inventory management capabilities of Dynamics 365 Field Service 
• Review the asset management capabilities of Dynamics 365 Field Service 

Module 05: Learn the Fundamentals of Dynamics 365 Project Operations (CRM) 

• Examine Dynamics 365 Project Operations 
• Describe the sales capabilities of Dynamics 365 Project Operations 
• Plan projects with Dynamics 365 Project Operations 
• Review the resource utilization capabilities of Dynamics 365 Project Operations