Sulava Advisor Services – continuous services

 

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Sulava Advisor Services help you ensure that your Microsoft environment supports your business goals and that any issues are solved quickly and reliably. You can choose a combination of services that best suits your needs.

This means that your company always has access to information on all currently available and future services and features. Combining knowledge with business needs and goals ensures the best possible advantage from cloud service investments.

As your partner, we can predict your expenses and help you get the most out of your investments.

More than continuous services

Sulava Advisor Services are more than just traditional continuous services. The service focuses on proactive action while also enabling reactive incident reporting and problem-solving.

As part of the service, the customer will be assigned a trusted advisor who is familiar with the customer’s environment and development goals.


Our services

Proactive services – drive and steer your business

To ensure that your business goals receive maximum support from your Microsoft environment, Sulava’s dedicated trusted advisors work alongside your IT professionals.

Trusted Advisors:

  • are intimately familiar with your current environment, the challenges you face, your initiatives, your schedules, and your ideas;
  • meet with you regularly to update your environment’s roadmap and review the latest features;
  • ensure that you are able to take full advantage of your environment’s features;
  • help you steer your environment in order to make the most of it;
  • guide you in the development of your environment and working methods according to your roadmap.

Evergreen meetings and development are implemented to ensure that your Microsoft environment is always up-to-date and that new services are deployed in your environment.

Reactive services for incident response

When there are unexpected incidents that need to be resolved quickly and reliably, our on-call network is there to help you. We offer tier 3 expert support for Microsoft Cloud products.

Our reactive service includes the possibility of using Microsoft Premier support to submit an incident to product development, if necessary.


You can select the required monthly number of tickets, the required service time, response rate, and support availability hours.

Normal service hours are from 9 am to 5 pm. Service availability can be extended from 8 am to 10 pm. You will also receive a monthly report of your tickets.

Knowledge sharing

Share your experiences with other IT experts and take advantage of our first-class training services.

You will be invited to the Sulava Team’s meetup, where our experts share news, discuss interesting new ways to use Microsoft Cloud products, and issue invitations to Sulava’s networking events.

Our training services include a wide range of courses on Microsoft technologies. We offer both public and customer-specific training, face-to-face classes and online courses.

Value-added services

We offer a wide range of options to add to your Sulava Advisor Services with fixed pricing.

Value-added services cover topics such as security, change management, environment monitoring, governance models, and use of the champions network. Our services include, for example, Sulava Credit Claims and Sulava SOC.

Contact us to learn more!

Automated services

Save your IT experts’ time and automate the management of your environment exactly where it needs to be automated, such as in licence management.

The service is tailored to your needs.

Sulava Trusted Advisor as a continuous support of Helsinki University Hospital

At Helsinki University Hospitals, the idea of Sulava’s Trusted Advisor service is to look at the big picture right down to the small details. The consultant constantly analyzes the environment investigating to find a faster and better services for end users.