Microsoft Teams Voice Engineer suunnittelee, konfiguroi, ylläpitää ja tekee vianmäärityksen integroidusta viestintäratkaisusta organisaatiossa. Hänen on kyettävä muuntamaan liiketoiminnan vaatimukset tekniseksi arkkitehtuuriksi ja viestintäratkaisujen suunnitelmiksi.
Microsoft Teams Voice Engineer tuntee tietoliikennetekniikat ja hänellä on kokemusta Microsoft Teamsista, Microsoft 365:stä ja PowerShellistä. Hänen on pystyttävä ottamaan käyttöön ja määrittämään PSTN-yhteydellä varustettu Microsoft Teams -puhelin suoran reitityksen, operaattoriyhteyden ja Microsoft Teams -puhelupakettien kautta. Lisäksi hän hallitsee Teams-laitteita sekä ääni- ja videokokouksia.
Ennen kurssille osallistumista opiskelijalla tulisi olla ymmärrystä seuraavista MS-700: Managing Microsoft Teams -kurssin aiheista:
- Microsoft Teams -ympäristön suunnitteleminen ja määrittäminen
- Keskustelujen, tiimien, kanavien ja sovelluksien hallinta
- Puheluiden ja kokousten hallinta
- Microsoft Teams -ympäristön valvonnan ymmärtäminen ja vianmääritys
MS-700: Managing Microsoft Teams -kurssi valmistaa hyvin kurssin MS-720 aiheisiin.
Module 1: Plan for Teams Phone
Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.
At the end of this module, you’ll be able to:
- Plan for a basic Teams Phone deployment.
- Plan for advanced Teams Phone calling options.
- Plan for Teams phones and devices.
Module 2: Plan and optimize network performance for Teams Phone
For real-time media in Microsoft Teams, network performance is key to a good user experience. In this module, we cover Teams real-time network requirements and how to optimize your network for Teams real-time media.
At the end of this module, you will be able to:
- Describe Teams network requirements
- Evaluate organizational bandwidth requirements with the Teams Network planner
- Assess network using the Teams Network Assessment Tool
- Optimize network and WiFi for media flow
- Optimize media flow with QoS
Module 3: Migrate voice services from Skype for Business Server to Teams
In this module, you’ll learn how to plan, configure, and migrate Skype for Business Server Enterprise Voice users and devices to Microsoft Teams while maintaining the ability to call internally and externally during the migration.
At the end of this module, you’ll be able to:
- Understand how Skype and Teams interact
- Plan implementation of Skype for Business Server Hybrid
- Describe the pre-requisites required for migration
- Configure Skype for Business Server Hybrid
- Migrate users and devices to Teams
Module 4: Configure Teams Phone
Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling plans or Operator Connect must be configured.
At the end of this module, you’ll be able to:
- Configure emergency calling addresses
- Manage Microsoft Calling Plan numbers
- Setup and manage Operator Connect and Teams Phone Mobile
- Understand Teams Phone policies and configuration options
- Configure Audio Conferencing and Communication Credits
Module 5: Configure auto attendants and call queues
Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they’re connected your agents as quickly as possible. You’ll also learn how to set up auto attendants and call queues.
At the end of this module, you’ll be able to:
- Describe the differences between auto attendants and call queues.
- Design an auto attendant to gather information from callers.
- Explain how to set up auto attendants to implement your plan.
- Demonstrate how to plan call queues to manage many callers.
- Describe how to configure call queues to alert agents and route calls.
- Explain how to plan licensing for auto attendants and call queues.
Module 6: Configure and deploy Direct Routing
n this module, you’ll learn how administrators configure Direct Routing to meet user needs for telephony through a PSTN.
At the end of this module, you will be able to:
- Explain how to configure and connect a Session Border Controller (SBC).
- Describe the process for configuring simple and advanced voice routing.
- Describe how to provision users, implement number translation, create, and assign dial plans.
- Explain how to configure and connect a Survivable Branch Appliance (SBA).
Module 7: Extend Teams Phone with additional services
Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.
At the end of this module, you’ll be able to:
- Describe how Teams Phone interacts with other Microsoft services.
- Configure and integrate third-party policy-based compliance recording.
- Configure and integrate third-party contact center solutions.
- Design and register Voice Bots for custom developed solutions.
Module 8: Configure and manage voice users
Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.
At the end of this module, you’ll be able to:
- Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it’s configured for your tenant.
- Enable users for Direct Routing.
- Manage per-user options for Teams Phone.
Module 9: Configure, deploy, and manage Teams devices
Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.
At the end of this module, you’ll be able to:
- Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
- Differentiate between the different options for deployment and management of devices.
- Deploy Teams phones and Teams displays.
- Configure Teams Phone for Microsoft Teams Rooms.
- Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
Module 10: Monitor and troubleshoot Teams Phone
Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics and Call Quality Dashboard are also covered for reporting and troubleshooting.
At the end of this module, you will be able to:
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Microsoft Teams client issues
- Diagnose and troubleshoot call failures and quality issues
- Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices
