AI Agent Services
Artificial intelligence has transformed everyday work and business operations. AI agents are key to realizing the tangible business benefits of AI, such as streamlining processes. By developing agents tailored to your organization’s needs, you free up time for innovation, reduce manual work, and gain a positive return on investment through increased efficiency, cost savings, and scalable growth. Innovations open up opportunities to create entirely new business models, service experiences, and customer value.
Your agile partner for innovating, creating, and managing AI agents
AI agents handle repetitive tasks, connect systems, and automate processes. They operate autonomously or semi-autonomously, performing tasks and communicating with people or systems without constant human supervision.
At Sulava, we have implemented agent solutions across various industries—from healthcare to manufacturing—ranging from small customer service bots to large agent ecosystems that integrate multiple systems.
Here’s how we help your organization leverage agentic AI:
- Design and execution: We build both lightweight and advanced agents that integrate into business processes
- Skills development: We introduce the possibilities of agents to your staff and offer practical training and learning paths. Skills and enthusiasm spread throughout the organization!
- Governance models and security: We design and implement governance models for agents to ensure secure and controlled deployment
- Support and expert services: We provide ongoing support, facilitation, and expert services for agent development, deployment, and optimization to ensure long-term benefits
- Accelerating your journey from idea to execution: We identify business needs, build a proof-of-concept, and take the agent into production in a controlled and measurable way
Get inspired by AI agents created with our customers
We’ve implemented AI agents across a wide range of industries—here are a few examples to spark ideas for your own organization’s development.
Do you see a need for you? Get in touch and let’s find the best solution together!
A straightforward use case for agents is in industries where processes involve extensive data. Agile agents can be developed to ease employees’ workload, saving time for more important tasks and enabling better data-driven decisions.
Smart document assistant
Automatically generates meeting minutes using the organization’s template and saves them in the correct location—speeding up documentation and reducing errors.
Also suitable for: project notes, decision records, client meetings…
Legal cross-reference agent
Instantly checks references in legal documents and helps locate key sections quickly, streamlining legal work.
Also suitable for: contract analysis, regulatory documents…
Finance assistant agent
Answers questions about financing models and helps choose the most suitable option for the organization’s needs.
Also suitable for: grant applications, investment decisions, financial administration support…
Bible agent
Helps find and compare Bible passages quickly and reliably, freeing up more time for work with people.
Also suitable for: analysis of other large text datasets.
Administrative work involves many repetitive tasks and processes where agents can quickly deliver time savings—allowing administration to better serve customers and staff in more complex matters.
IT ticket automation agent
Automatically creates support tickets based on user requests and guides users with everyday questions, enabling IT to focus on more demanding tasks.
Also suitable for: HR ticketing, service request handling…
Contract management agent
Retrieves contract details and advises on actions based on terms, saving personnel costs and freeing time for more important tasks.
Also suitable for: funding applications, project approvals, compliance checks…
Intranet agent
Answers employee questions and helps locate information quickly, reducing the load on HR, finance, and IT support. It can expand searches to external sources and even contact relevant people directly.
Also suitable for: customer service portals, student intranet, information discoverability…
CV recognition automation
Reads and processes CVs, automatically creates application records, and speeds up recruitment. The same logic can be applied to all types of document processing.
Also suitable for: requests for proposals, support requests, form handling.
Employee data analysis for payroll support
Uses employee data, such as work experience, to automatically calculate experience-based salary increments.
Also suitable for: payroll analytics, HR reporting.
Onboarding bot
Guides new employees through the organization’s structure, services, and key concepts—accelerating onboarding and improving employee experience.
Also suitable for: student onboarding, project team onboarding…
Employment strategy agent
Supports internal communication and implementation of employment strategies in municipalities, ensuring information flows and goals are achieved.
Also suitable for: strategy rollout, change communication…
Permit card assistant
Guides customer service staff through the permit card process, asks clarifying questions, suggests training, and supports decision-making based on the customer’s situation.
Also suitable for: other permit and approval process support.
Photo analysis agents
The agent analyzes photos, identifies faults and risks, and automatically creates maintenance tasks – speeding up service and reducing risks.
Also suitable for: quality control, safety inspections.
Electric grid agent
The agent monitors the state of the electric grid, helps identify anomalies, and directs maintenance actions at the right time.
Also suitable for: other infrastructure monitoring, energy tracking.
Production anomalies, equipment faults, inventory management
Agents utilize real-time data from processes and equipment, automatically create handling tasks in case of anomalies, and schedule maintenance.
Also suitable for: inventory optimization, maintenance planning.
With agents, existing customer data in sales can be utilized more effectively, allowing salespeople to spend more time on actual customer interactions.
Lead generation agent
The agent identifies potential leads based on data and recommends next actions to the salesperson.
Also suitable for: enriching customer data, automating the sales process…
Completing customer data through conversations
The agent uses conversations to compile a 360-degree view of the customer, helping sales easily update customer information.
Also suitable for: improving customer service, targeted marketing.
Recommending next sales actions
The agent analyzes data and suggests next steps for lead nurturing and customer communication.
Also suitable for: customer relationship management, after-sales marketing.
With agents, organizational data can be truly utilized more effectively than a human could manage alone, as agents can easily combine data from multiple sources and employees can collaborate with them effortlessly.
Profitability agent
The agent answers questions about customer profitability and business metrics in a conversational manner, making information easily accessible.
Also suitable for: customer satisfaction analysis, executive reporting…
Business analysis agents
Agents dive into topics like project billing or business questions such as “Who were the most important suppliers in the last quarter?”
Also suitable for: resource management, supply chain analysis…
Whether your need is to simplify internal processes, scale operations, or improve customer service, AI-based chatbots significantly ease work and enhance the quality of experience. We’ve implemented bots for our clients for purposes such as staff training, student support, and improving information discoverability.
Tutor bot
The agent supports learning and training, for example in employee onboarding or assisting students.
Also suitable for: coaching bots, skills development…
Support bot
The agent helps staff and customers find information and solve problems quickly – both internally and in customer service.
Also suitable for: training bots, information discoverability, process scaling…
Translation agents and bots
The agent translates texts and can adapt to the desired style or terminology, facilitating international communication.
Also suitable for: multilingual customer service, internal communication…
Bots that respond based on materials and improve information discoverability
The agent is built on intranet, website, or other limited content and improves information discoverability and customer service quality.
Also suitable for: document management, internal communication…
Avatars and speech features enhance the experience
For example, in bots designed for staff training, our clients have used avatars and speech to create an experience resembling a traditional learning situation, where interaction plays a key role.
For instance, an avatar trainer can speak the trainee’s native language, which improves learning.
You want to hear more?
Contact us and let’s go through your agent need together!
Our Services
We offer services that cover the entire lifecycle of AI agents—from ideation to continuous development and governance. Our services are modular and adapt to the needs of your organization.
We help identify the most relevant agent opportunities for your business. Through workshops, we collaboratively discover concrete use cases and assess their impact.
We bring international and Microsoft best practices directly into your organization’s daily operations.
We design and build agents that integrate seamlessly into your organization’s processes and systems.
We deliver both lightweight and complex, large-scale agent solutions—always tailored to your needs. We ensure the solutions are scalable, secure, and easy to maintain.
We build governance models for agents that consider roles, approvals, auditing, data protection, and compliance.
We help ensure agent usage is transparent and controlled—even in light of changing regulations and the EU AI Act.
We apply best practices in agent governance to enable safe and efficient scaling.
We train staff to utilize and develop agents—both technical experts and business representatives. We offer role-based learning paths and practical training that inspire and engage.
We support change management and ensure agents are adopted effectively and impactfully.
We provide ongoing support for agent maintenance, optimization, and development. We monitor agent performance, user experience, and business benefits—and improve solutions based on feedback.
We ensure agents stay up to date and continue delivering value in the future.
We accelerate the journey from idea to implementation—identifying business needs, building a proof-of-concept, and deploying the agent in a controlled and measurable way.
The program is suitable for building your first agent or developing a broader agent ecosystem.
Customer cases on benefits of AI
Learn about agentic AI in training
See and read more
Webinar: Empower with Copilot & Agents – AI for Smarter Workdays
See our inspiring free webinar where we dive into leveraging Copilot and AI agents in everyday work.
You’ll get practical examples and easily applicable ideas that you can bring into your own work right way!
