How Copilot Essentials helps organizations meet the EU AI Act competence requirements

AI continues to be the hottest trend in business. Organizations are investing in AI deployment and training because AI is rapidly transforming workplace practices, tools, and skill requirements. Effective utilization of new technologies requires an understanding of operating principles, opportunities, and risks.

Skills development supports employees’ ability to adopt new ways of working, improves productivity, and ensures that AI solutions are used ethically and responsibly. Training staff also helps reduce resistance to change and strengthens the organization’s competitiveness in a digital environment.

At Sulava, we offer comprehensive services for organizations implementing AI. As a service manager, I always strive to ensure that organizations get the maximum benefit from the tools they purchase. That’s why I encourage our clients to invest sufficiently in the implementation of new tools. The most unfortunate situation arises when an organization invests in transformative technology that the staff does not fully utilize.

Meet the requirements of the EU AI Act and develop AI skills

The European Union’s AI Act introduces new requirements for organizations regarding AI competence and responsible use. The regulation mandates that personnel receive adequate training on the fundamentals of AI, responsible practices, and safe usage.

Our Copilot Essentials service offers organizations a concrete solution to meet these requirements – easily, quickly, and with high quality.

Copilot Essentials – what is it all about?

Copilot Essentials service is a comprehensive Microsoft 365 Copilot deployment and training solution designed to support organizations in adopting AI.

The service combines guided deployment, organization-specific tailored training, a learning portal, a resource library, and continuous support – all for a fixed price. The learning portal hosts over 30 live training sessions monthly in Finnish and English. Organizations can choose suitable learning paths for their employees to support optimal learning.

Copilot Essentials evolves continuously based on customer needs and offers features such as recorded training sessions, a discussion platform, and reporting tools to track learning progress.

Continuous development of technology and service go hand in hand

The Copilot Essentials service is continuously developed based on customer feedback, Microsoft’s technology updates, and changes in legislation. According to feedback, the most popular courses have been practical ones where participants can immediately apply what they’ve learned in their own work.

Our goal is to offer the best and enable customers to gain the most up-to-date skills – always by listening to the customer. Currently, we are enhancing the service with new role-based training and learning paths. This way, for example, communication and finance professionals can find role-specific learning paths that recommend targeted courses for them.

Certificates are proof of competence

In the Copilot Essentials service, users receive certificates for completed learning paths. From an employer’s perspective, these certificates provide concrete evidence that staff are acquiring essential AI skills – and that the organization is complying with the EU AI Act.

For employees, the certificates are also a valuable way to demonstrate their expertise.

Tips from the Service Manager

The service has been designed to be as effortless and easy to adopt as possible for the customer. We always aim to ensure that the customer can use the training platform in the best possible way and make the most of the training opportunities.

As a Service Manager, I recommend focusing on clear communication, allocating sufficient time for planning the deployment, and ensuring adequate resources are in place.

At the start of the collaboration, we go through the different stages of the deployment with the customer, as well as the training planned for the staff. In addition to the training platform, the deployment includes organization-specific support services and training. These ensure a great start for using Microsoft 365 Copilot. We support the customer throughout the entire process to make the deployment smooth.

Support for internal communication and measuring the benefits of the service is also available during deployment, for example in the form of a value report. This report includes a user survey that provides valuable insights into employee experience or time savings after adopting Copilot.

The Copilot Essentials service also includes user-targeted communication, such as updates on the latest Copilot features. In addition, the customer receives regular reports on service usage and completed courses, which can be shared with, for example, the organization’s HR department.

The recipe for a successful Copilot deployment

A successful Copilot deployment is built on a few (but very important) key ingredients.

These include sufficient time and personnel resources on the customer’s side for planning the deployment, support from the organization’s leadership, incorporating a strategic perspective into the planning, clear communication, and enabling staff to participate in training sessions within their schedules.

With these ingredients, you’re off to a great start!

The Copilot Essentials service supports organizations in meeting AI Act requirements and continuously developing employee skills. I can recommend the deployment service to any organization that wants to ensure their staff’s up-to-date expertise and responsible use of AI – easily and reliably.

Writer:

Suvi Savola

Service & Project Manager

Suvi works at Sulava as a Service & Project Manager. She has previous experience in project management and coordination in both international and national development and training projects. Currently, Suvi serves as the Service Manager for the Copilot Essentials service, among other roles.

Our Services for Microsoft 365 Copilot Adoption and Development